PATIENT EXPERIENCE SURVEYS

The North Shore Health Network believes that your feedback, whether it is a compliment, a concern, a suggestion or a formal complaint, is an opportunity for us to learn and to improve the quality of care and overall experience we provide to our patients, clients and residents.

We are dedicated to providing our patient experience surveys in a format that is accessible and comprehensive to all Ontarians under the Accessibility for Ontarians with Disabilities Act (AODA). If the survey formats presented below do not meet your needs, please contact us at 1-705-356-2265 or toll-free 1-888-425-0321 ext. 2601 to request an alternate format.

To submit additional feedback regarding your experience at our hospital please visit our Patient Relations page.

To access the results of past Patient Experience Surveys, visit our Experience Survey Results page.

Thank you for taking the time to share your feedback!

Emergency Department

Have you visited one of the North Shore Health Network’s Emergency Departments located in Blind River, Thessalon or Richards Landing-Matthews?

We invite you to submit your feedback regarding your recent experience with your care.

Laboratory

We want to hear about your most recent experience in our Outpatient Laboratory at the Blind River Site. Your feedback provides valuable insight into our Laboratory services to aid us in meeting the needs and expectations of our patients, and to identify areas for improvement.

Medical Imaging

We want to hear about your most recent experience at one of NSHN’s Medical Imaging departments located in Blind River, Thessalon or Richards Landing-Matthews. Your feedback provides valuable insight into our Medical Imaging services to aid us in meeting the needs and expectations of our patients, and to identify areas for improvement.

Rehabilitation

We want to hear about your most recent experience in our Rehabilitation Department. Your feedback provides valuable insight to our Physiotherapy Team to aid them in better meeting the needs and expectations of our patients, and to identify areas for improvement.

Food Services

How was your food today? We want to hear about your experience with your meal. Feedback from our Patients, Residents, Clients, and Visitors will help us learn more about your needs and expectations, and to identify areas for improvement.

Frequently Asked Questions

  • The purpose of the patient experience surveys is to provide confidential channels for patients and their loved ones to submit feedback about their experiences in accessing care and services at NSHN. Your feedback provides valuable insight and aids us in meeting the needs and expectations of our patients, and helps us to identify areas for improvement.

  • The feedback gathered from these surveys provides us with valuable insight into how our patients feel about the care and services received in our hospital. It identifies the things we excel at - our strengths - and also provides us the opportunity to improve patient experience by focusing in on areas that may require improvement.

    Results of the surveys are shared with patients and families and posted on our website, here, as well as shared with our staff and providers.

  • Yes. NSHN keeps all information collected private and confidential. General findings and identified patterns and themes will be shared, while maintaining individual confidentiality.

  • NSHN believes that your feedback, whether it is a compliment, a concern, a suggestion or a formal complaint is an opportunity for us to learn and to improve the quality of care and overall experience we provide to our patients, clients and residents. If you would like to contact us to provide additional information about your hospital visit, please click here to visit our Patient Relations page.