NSHN’S PATIENT, RESIDENT & CLIENT EXPERIENCE CHAMPIONS!

The North Shore Health Network recognizes employees, providers and volunteers who stand out by consistently by delivering exceptional patient, resident or client experience. Any NSHN employee, provider or volunteer may be recognized, regardless of whether or they work directly with patients, residents or clients - everyone at NSHN contributes to the patient, resident and client experience in different ways.

Patient, Resident and Client Experience Champions demonstrate NSHN’s values of:

NSHN C.A.R.E.S.

• Compassion,

• Accountability,

• Respect,

• Equity, and/or

• Sustainability.

Demonstrating these values contributes to a positive and patient-centered healthcare environment, fostering trust among our patients, residents and clients, their family members / loved ones, and our healthcare team.

Patient, Resident & Client Experience Champions are highlighted each month on our website, announced on our Facebook page, posted on the bulletin board outside of the Cafeteria at the Blind River Site and displayed on our digital signage at all sites.

Examples of demonstrating NSHN’s values:

Compassion

A nurse notices a patient who seems distressed and takes the time to sit and listen to their concerns, offering emotional support. The nurse also ensures that the patient's family is updated and involved in the care plan, showing empathy and understanding.

Accountability

A healthcare provider realizes they made an error in administering medication to a patient. They immediately report the mistake to the appropriate supervisor, document the incident accurately, and collaborate with the team to implement corrective actions. Taking responsibility for errors and learning from them is a demonstration of accountability.

Respect

A doctor communicates with a diverse group of patients, recognizing and respecting cultural differences. They make an effort to understand each patient's values and preferences, ensuring that the treatment plan aligns with the patient's beliefs and respects their autonomy.

Equity

A hospital administrator implements policies to ensure equal access to healthcare services for all patients, regardless of their socio-economic background. The hospital also actively works to eliminate disparities in healthcare outcomes by implementing targeted interventions for at-risk populations.

Sustainability

Hospital staff actively participate in recycling programs, reducing waste, and promoting energy-efficient practices. The hospital also invests in environmentally friendly technologies and materials, aiming to minimize its ecological footprint. Additionally, the hospital encourages staff to use public transportation or carpool to reduce emissions.

NOMINATE A PATIENT, RESIDENT OR CLIENT EXPERIENCE CHAMPION!

Please be aware that patient, resident and client privacy and confidentiality is very important to us, so please do not disclose any details about specific medical procedures or care.