2022 Resident Satisfaction Survey Results

Resident Satisfaction Surveys are completed annually and utilized to collect and review feedback on our everyday responsibilities, such as; communication, nursing care, professional services, management of medical conditions, general safety, daily resident care, mealtimes, activities & exercise, special events, maintenance of the home, management of the general environment & resident rooms, etc. The survey provides us with valuable information and ideas on how to improve and maintain all aspects of care. Evaluation & follow up with residents throughout the year will allow us to adapt and make changes to better serve our resident population.

Total Number of Surveys Completed: 17/32= 53% (LTC / ELDCAP Units)   

Resident Eligibility: Must have a Cognitive Performance Scale of 3 or lower to complete the survey. The Cognitive Performance Scale (CPS) is used in the RUG-III Classification system to measure a resident’s cognitive performance. The RUG-III Classification system uses the CPS scale (0 - Intact, 1 - Borderline Intact, 2- Mid Impairment, 3 - Moderate Impairment, 4 - Mod. Severe Impairment, 5 - Severe Impairment, 6- Very Severe Impairment) to identify residents who demonstrate moderate to severe cognitive impairment as a basis for classification in the Impaired Cognition RUG-III groups. CPS scoring is performed on all residents on an quarterly basis.

Surveys Conducted By: Charlyn Beneteau, Clinical Quality, Communication and Education Admin Lead, John Jones (LTC COVID Clerk)

Methodology: Surveys were conducted with Residents who were able to actively participate. A satisfaction scale of faces (similar to the pain scale) was used to resemble the possible answers (Always, Often, Sometimes, Rarely, Never). Residents were able to answer verbally, non-verbally through the visual scale, or in writing.